Decoration

Privacy Center

我们尊重您的隐私,珍惜您对我们的信任.  Our Privacy Center includes information about the personal data we collect on our websites and through our services, how we use and protect it, and your choices regarding this data.

  • Viasat privacy and cookie notices

    Read our primary privacy notice below, or click Learn More to see privacy and cookie details about certain services (including Mobility services) and scenarios

  • Privacy rights & choices

    Exercise your personal data rights through our online Privacy Rights Request Portal

  • Do Not Sell or Share My Personal Information

    Learn more about your choices when we share personal data with third parties

  • Privacy documentation

    查阅所选Viasat服务的隐私文件和附录

Privacy notice

Effective: January 29, 2024





Scope of this Privacy Notice

This Privacy Notice explains how Viasat collects, uses, discloses or otherwise processes your personal data when you use our websites and when we provide many of our services to you. We also explain your data protection rights as well as how to contact us if you have questions or comments.

当您与我们互动时,Viasat会收集您的个人信息.  We respect your privacy, and for this reason we work hard to gain and maintain your trust and to be transparent about how we use your information.  This Privacy Notice explains who we are, how we collect, use, 并分享您的个人资料和相关权利.  

This Privacy Notice applies to the personal data that we collect when you visit the Viasat websites including when you sign up to any newsletters, download content, register for events or webinars (“Websites”); take part in competitions; purchase or use our residential, commercial, and community broadband connectivity, communications, content and analytics services; engage with our mobile applications (“Apps”); contact our customer support agents; receive and interact with the communications we send to you; or otherwise engage or communicate with us related to any of these services, or any other Viasat products or services that link to this Privacy Notice  (collectively referred to as the “Services”). 

We may provide these Services to you directly, such as when you sign up for our residential satellite broadband service.  You also may access certain Services because Viasat has a relationship with your company and we collect certain information about you as a result, including your user contact information and username and password credentials that enable you to access and use our Services, such as our Intelie by Viasat services.

IMPORTANT: Viasat因不同原因收集个人资料, 本私隐声明并非全部涉及.  For example, the personal data processing for Viasat’s Mobility services, including our 机上互联互通、海上互联互通及相关服务; is covered under a separate Privacy Notice.  Also, we collect personal data from you if you apply for employment with Viasat, and the processing of your information in this context is covered under a different Privacy Notice.  Our other privacy notices can be found in the Privacy Center on our Websites or at other locations where you interact with us.

Where we refer to “Viasat” (or “us,” “we,” or “our”) in this Privacy Notice, we mean Viasat, Inc., Inmarsat Global Limited和我们所有的集团公司. To find information on the group company that is the owner of a particular Website or provider (or data controller) of a particular service, you can find a list of those entities here. If you have any questions or comments about our use of your personal data, please contact us using the contact details provided at the bottom of this Privacy Notice.

We recommend that you read this entire Privacy Notice so that you are fully informed about how we treat your personal data and your rights. This includes information available in the “Service-Specific Privacy Information” and “Additional Information Based on Your Location” sections of this Notice that include details on our personal data processing that apply depending on the specific Viasat service you use, or your location, e.g., state, country, or region. 

 




Who We Are and What We Do

Viasat, including Inmarsat has been providing consumers, businesses and enterprises in the aviation, maritime, and other sections, and governments with communications and broadband internet products and services for more than 40 years.

Viasat is a global communications provider headquartered in the United States. Viasat集团的公司遍布世界各地. 您可以在我们的网站上找到我们许多Viasat地点的列表 here and here.




我们收集的个人资料及资料来源

The personal data we collect either directly or indirectly from or about you will depend on the Service you are using and how you interact with us, and can include your contact, payment and service details, device information, websites you visit, cookies, 以及使用其他跟踪技术捕获的数据.

When you interact with Viasat, we collect personal data about you from the following different sources: 

 

  • Directly from you.  We collect personal data such as your name and contact information directly from you when you voluntarily choose to provide us with this information.
  • Indirectly.  We collect personal data about you indirectly, including through automated means.  Data we collect indirectly is captured through your use of the Services, and some information is collected using cookies and other tracking technologies, as explained further in the Cookies and Similar Tracking Technology section of this Notice.
  • Third parties.  We also collect information about you from third-party sources such as our business partners, 以及提供营销的服务提供商, analytics, data (including advertising networks data), and financial and credit related services. Some of this collection may occur even before your initial interaction with us.

 

The table below describes the personal data we collect from and about you depending on the Service, some of which we combine in our systems. 

 

Personal Data Description

Information Source

Identifiers including your name or alias, Viasat帐户凭证,如用户名和密码, 通过我们的网站和应用程序的在线标识符(例如.g., cookies and similar tracking technology), and other similar identifiers 

  • Directly from you
  • Third parties

Contact details including your physical address used for contact or service support purposes or billing and deliveries, telephone number, email address, fax, job title, department, company affiliation, 及Viasat Voice电话号码(适用于Viasat Voice客户)

  • Directly from you

Financial and related information 包括您的信用卡或借记卡号码付款, 我们用来设置直接借记付款的银行账户信息, and credit-related information to support credit and solvency decisions

  • Directly from you
  • Third parties (payment processor, credit check)

National identification numbers such as a social security number (including last four digits) and tax identification number that we associate with your account for Services

  • Directly from you

Customer account information including records of the Services you consider or purchase from Viasat, billing records (including amount, due date, and payment date), invoices, fees processed, payment status (current or delinquent), payment method expiration status, services added or removed, internet account status (active, disconnected, suspended), 客户服务电话状态(已安排或未安排), and records of our interactions with you, including when and how you contact us and the content of those interactions

  • Indirectly

Service usage information such as information on interactions with our Services including account log ins (including date and time) and actions taken within your account

  • Indirectly

Online usage information such as Internet and other network activity information that we capture as an internet service provider (ISP), including, to the extent allowed by local laws, 与您访问的网站相关联的域名, the date and time of visits, and related network metadata, search history, malicious traffic your device may encounter (including when visiting websites), and crash reports.

  • Indirectly

Device information such as IP address, device type, 唯一的设备标识号,如设备MAC地址, modem and router information, operating platform and system, browser-type, browser plug-in types and versions

  • Indirectly

使用IP地址、WiFi接入点和GPS的地理位置信息 据此,我们可以确定您的大致地理位置.g., country or city-level location, time zone settings, and other technical information that associates your location to your use of the Services

  • Indirectly

Sensory information such as audio recordings of your customer service calls to Viasat in relation to the Services

  • Indirectly

Characteristics such as age or age range, date of birth, nationality, occupation, gender and other demographic data that we use to tailor our offers and Services to you

  • Directly from you
  • Third parties
Inferences derived from personal data 比如购买偏好、兴趣和特点. For example, when providing our Viasat Connect service we make predictions about websites you might visit based on other personal data we collect in connection with that service.
  • Indirectly
  • Third parties
Marketing and Communications Preferences includes preferences in receiving marketing from us and our third parties and your communication preferences.
  • Indirectly
  • Third parties



Service-Specific Privacy Information

You can find more detail on our personal data processing for certain Services by clicking on the applicable Service below:




How We Use Your Personal Data and Our Legal Bases

We use your personal data for various reasons, including to provide, support, 改进服务并为您量身定制服务, to keep your information secure, and to communicate with you about the Services. We are a global company, 在我们运营的某些国家和地区, we must inform you of our specific legal basis to collect and use your personal data.

We use the personal data that we collect from and about you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your information. 

Laws in certain locations where we operate require that we disclose our legal basis for processing your personal data, which includes the following bases depending on which service you use:

 

  • Contract – we require certain personal data to provide and support the Services you purchase or request from us
  • Consent – in certain circumstances, 在收取费用之前,我们可能会征得您的同意, use, or disclose your personal data, in which case you can voluntarily choose to give or deny your consent without negative consequences to you
  • Legitimate Interests – we may use or disclose your personal data for the legitimate business interests of either Viasat or a third party, but only when we’re confident that your privacy rights will remain appropriately protected
  • Legal Obligation – there may be instances where we must process and retain your information to comply with laws or to fulfill certain legal obligations
  • Vital Interests – there may be circumstances where we will process your information to protect your vital interests or those of another person

If we rely on our (or a third party’s) legitimate interests to collect and use your personal data, 这些权益通常是经营和提供我们的服务, 与您沟通并回答您的问题, improve our Services or use the insights to improve or develop new services, market or promote either our Services or the services of a third-party that are closely partnered with our Services, or to detect or prevent illegal activities.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

The following table provides more details on our purposes for processing your personal data and the related legal bases.

 

Purpose

Personal Data

Legal basis

将您注册为客户并向您提供所要求的服务

  • Identifiers
  • Contact details
  • Financial and related information
  • National Identification number
  • Device information
  • Customer account information
  • Service usage information
  • Online usage information
  • Geolocation information

Contract

 

Communicate with you about the Services, including installation scheduling and updates, product and service updates and availability, updates to our terms of service

  • Identifiers
  • Contact details
  • Customer account information
  • Geolocation information

Contract

Respond to inquiries and requests from current and prospective customers, and Website users, including for customer support quality assurance and training purposes, and related recordkeeping.

  • Identifiers
  • Contact details
  • Financial and related information
  • Customer account information
  • Service usage information
  • Sensory information
  • Device information
  • Geolocation information

Legitimate Interests of Viasat 

保护网站用户及客户的个人资料, prevent fraud, 解决对你或他人安全的威胁. For example, we may use malware and spyware monitoring tools to detect suspicious activity and algorithms to detect unauthorised access to our Websites and Services.

  • Service usage information
  • Online usage information
  • Device information
  • Geolocation information

Legitimate interests of Viasat

Vital interests

Manage compliance with our service terms, or to bring and defend legal claims, including recovery of debts

  • Customer account information
  • Service usage information
  • Online usage information
  • Device information
  • Geolocation information

Legitimate interests of Viasat 

Maintain, support, and improve our IT systems, including to repair and debug our systems.

  • Customer account information
  • Service usage information
  • Online usage information
  • Device information
  • Geolocation information

Legitimate interests of Viasat

Learn about our current and prospective customers and Website users to improve our Services, 开发新产品和服务,改善我们的市场营销, customer relationships and experiences.  This includes identifying usage trends and patterns and evaluating this information on an aggregated, specific group(s), and individual basis

  • Identifiers
  • Customer account information
  • Service usage information
  • Online usage information
  • Device information
  • Geolocation information
  • Characteristics
  • Inferences derived from personal data

Legitimate interests of Viasat 

联系现有和潜在客户的产品, services, and events we think may be of interest to you, 包括促销邮件和电子通讯

  • Identifiers
  • Contact details
  • Characteristics
  • Inferences derived from personal data

Consent (where required); otherwise, legitimate interests of Viasat

Personalize and customize your experience with our Websites and Services, including to provide local or otherwise targeted content and information, e.g., using browser and device-related location data to customize Viasat dealer information presented on the Websites

  • Identifiers
  • Contact details
  • Characteristics
  • Inferences derived from personal data

Consent (where required); otherwise, legitimate interests of Viasat 

Personalize, target, 并在第三方网站上为我们的服务投放广告, apps, and other online services, and measure the effectiveness of our campaigns and adjust our methods

  • Identifiers
  • Contact details
  • Inferences derived from personal data

Consent (where required); otherwise, legitimate interests of Viasat

Administer surveys to collect customer perceptions and measure satisfaction

  • Identifiers
  • Contact details
  • Customer account information
  • Sensory information

Legitimate interests of Viasat 

Administer competitions and prize draws
  • Identifiers
  • Contact details
  • Customer account information
  • Service usage information
  • Inferences derived from personal data
Legitimate interests of Viasat

Manage our use of tracking technologies such as cookies used with our Websites and Apps, and enable you to manage your cookie preferences

  • Identifiers
  • Device information

Consent (where required); otherwise, legitimate interests of Viasat

Identify audiences and Individuals like you to better tailor our marketing campaigns and communications

  • Identifiers
  • Contact details
  • Inferences

Consent (where required); otherwise, legitimate interests of Viasat

Comply with the legal obligations to which we are subject and to support our general business operations

  • Identifiers
  • Contact details
  • Device information
  • Customer account info
  • Service usage
  • Online usage

Legal obligation

 




When We Share Your Personal Data

Your information may be shared with third parties, such as service providers (within and outside the Viasat group) and business partners. On certain occasions where necessary or required, 我们可能会与执法部门分享您的信息, government agencies, 或部分或全部Viasat集团业务的购买者.

We may disclose your personal data to the following categories of recipients to the extent permitted by applicable law:

 

  • Viasat group companies.  We share information across the Viasat and Inmarsat group companies to help us operate our business and Services or for their own purposes, such as to provide their services directly to you.  这些实体位于世界各地的不同国家.  A list of countries in which Viasat entities are located can be found here and here. 如果一个集团公司将您的信息用于自己的目的, those entities are ‘controllers’ (or a similar-meaning term) of your personal data. We sometimes may share information with group companies in an aggregated and anonymized format and in those cases, 您将不会通过所披露的信息被识别.  Generally, all categories of the personal data that we process will be accessible to Viasat, Inc. 
  • Third-party service providers.  我们使用第三方供应商代表我们执行服务.  These vendors provide business, professional, payment processing, marketing and advertising, analytics and measurement, and technical and hosting support to us, help us operate our business, Services, and Websites, and administer activities in support of our business and the Services on our behalf.  These vendors range from consulting services provided by groups and individuals, large technology platform and cloud hosting providers like Amazon Web Services, Salesforce, SAP, and others, 以及其他第三方技术应用提供商.  These vendors are not permitted by us to use or share your personal data for either their own or another third party’s commercial purposes. These third parties are located in various countries around the world.
  • Credit agencies or bureaus.  We engage with credit agencies or bureaus to carry out credit checks so that we can make credit and solvency decisions when you request the Services. These credit agencies/bureaus are in various countries around the world.
  • 授权零售商和分销商和交付合作伙伴. We engage with select retailers that can help you select the best Service plan for you and support installation. You can search for our authorized retailers here and here.
  • Third-party ad platforms or networks.  We may also share personal data with advertising platforms or networks or permit these partners to collect information from you directly on the Websites to facilitate online advertising for Viasat services, such as search engines and social network advertising providers to serve ads for our Services to you or to groups of other users similar to you based on commercial interests and demographics, 在第三方平台或您访问的其他网站上. For more information, including how to opt out of targeted online advertising, please visit the “Cookies and Similar Tracking Technologies section of this Privacy Notice.
  • Entities involved in corporate transaction.  We may sell or purchase assets during the normal course of our business.  In connection with these transactions, we may disclose your personal data or transfer this information to another entity as part of a potential or actual acquisition or merger of Viasat or any portion of our assets. If we bring or are defending a reorganization, bankruptcy, or similar event, your personal data may be considered our asset and sold or transferred to third parties. These third parties are located in various countries around the world. 
  • 执法、政府、司法和相关实体.  We may share your information to protect the security of our Services, network, and IT systems and applications, 与商业和欺诈调查有关, intellectual property infringements, interference with our rights, property or users, or other activity that is illegal or may expose you or us to legal liability, 包括外部审计人员或顾问的要求或要求, law enforcement or other government officials.  We also may share your information with third parties when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users, 或其他可能受到伤害或遭受损失或损害的人. We may share your information when we believe that it is necessary to protect our rights, investigate, or enforce our policies, terms or other legal document or contract, or to comply with a judicial proceeding, court order, or legal process served on Viasat. We may share your data with public authorities such as tax authorities, to comply with our legal obligations.
  • Other persons with your consent to the disclosure.
  • 接收聚合或匿名信息的第三方. 我们可能会与第三方共享汇总信息或匿名信息, including our business partners, for their business, marketing, or analytics uses. When we do, we take steps to ensure that this information cannot be used to identify you.

Cookies and Similar Tracking Technology

Cookies are small data files that are placed on your computer or mobile device when you visit a website or online platform.  我们使用cookie和类似的跟踪技术(统称)。”Cookies”) to operate and enhance our Websites and certain Services and understand how you navigate our Websites and Services, to maintain user preferences or settings, combat fraud, 帮助确保遵守我们的政策和使用条款, and support our online advertising (including retargeting efforts) for Viasat services.  Where required by applicable law, we ask you to provide your consent to or give you choices on the use of these tracking technologies.

 

有关我们使用的cookie类型的更多信息, why, and how you can control Cookies, please see either our Cookie Notice or the Do Not Sell or Share My Personal Information page available on the Website or Service you are using.

 

How We Secure Your Personal Data

Viasat非常重视您个人数据的安全. The measures we use to protect your information may vary between Websites and the Services.

We take our responsibility to protect your information seriously and use appropriate technical, physical, and organizational measures to safeguard the information that we process through our Websites and Services.  The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. No security system is 100% secure, however, and we cannot guarantee our security measures will not be compromised. 




International Data Transfers

We operate as a global organization with service providers and partners around the world. Your personal data may be transferred to countries with data protection standards that are not equal to the standards in the country where you are located. We put in place appropriate measures to safeguard your personal data when transferring it around the world.

Your personal data may be transferred to, and processed in, 居住国以外的国家.  These countries may have data protection laws that are different than the laws of your country (and, in some cases, may not be as protective).

The servers that operate or process personal data related to our Services are primarily located in the United States and the UK, 尽管个人数据也可能被转移到印度, Israel, Ireland, and the group countries in which our business is established or our Services are available, and potentially other countries.  Our group companies and third-party service providers and partners operate around the world.  这意味着,当我们收集您的个人资料时, 我们或我们的服务提供商可能会在这些国家处理您的信息. Please see under the heading "When We Share Your Personal Data" above for further information on third parties we may share your personal data with and in which countries they are located.

We take appropriate safeguards to help ensure that your personal data remains protected in accordance with this Privacy Notice. These include, for example, implementing the UK and European Commission’s Standard Contractual Clauses for transfers of personal data between our group companies, which require all group companies to protect personal data they process from the European Economic Area, Switzerland and the UK in accordance with data protection laws in those areas.  Where appropriate, we also put in place additional safeguards to protect your personal data when it is transferred to countries considered to be less protective.

Information on the Standard Contractual Clauses we have in place between our Viasat group companies can be provided on request.  We have implemented similar appropriate safeguards with our third-party service providers and partners.




Additional Region-Specific Information

Data protection laws and requirements can differ by location, including region, country, or state. Where appropriate, we describe additional country specific information bg视讯收集和使用您的个人资料 in connection with our Websites and Services.

If you are in one of the locations listed below, please click on the relevant link for country specific information bg视讯收集和使用您的个人资料.

 




How Long We Keep Your Information

We will keep your personal data for as long as we have a legitimate business need to do so.

We retain the personal data we collect from you where we have an ongoing legitimate purpose to do so described in the “How We Use Your Personal Data and Our Legal Bases” section above. For example, 我们根据与您签订的合同来处理您的信息, we generally will retain the information for the length of the contract to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). 

When we no longer have an ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, 因为您的个人资料已储存在备份档案中), then we will securely store your personal data and isolate it from any further processing until deletion is possible. 

 




Automated Decision-Making

We do not use your personal data to engage in automated decision-making that will have a significant effect on you (legally or otherwise).  In the U.S., we use automated tools that process information such as your location and credit history to assess whether our Services are an available or most appropriate service option for you and to inform the appropriate initial upfront fee for our Services.

 




Your Choices and Data Protection Rights

Depending on your location, you may have certain rights that you can exercise over our collection and use of your personal data.

Depending on your location, the privacy laws that apply to Viasat and our Services give you certain rights over the personal data we process about you.  These rights are in addition to your right to know or be informed about how we process your data, 我们在本隐私声明中对其的描述.  Your data protection rights may include:

 

  • You can access, correct, update or request deletion of your personal data.  You also can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data.  You can exercise these rights at any time by submitting a request through our online Privacy Rights Request Form.  You also have the right to avoid discrimination by us in response to exercising your rights.
  • You have the right to opt-out of marketing communications we send you at any time.  You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails you receive from us.  To opt-out of other forms of marketing (such as postal marketing or telemarketing), 请使用“How to Contact Us” heading below.
  • If we have collected and process your personal data with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of our processing activity prior to your withdrawal, nor will it affect our processing of your personal data conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority bg视讯收集和使用您的个人资料.  For more information, please contact your local data protection authority.



Privacy Controls

 

Requests to exercise your data protection rights

Please submit a request using our Privacy Rights Request Form to exercise your data protection rights. 而您的位置决定了您可以获得哪些权利, we respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Requests to stop sending directed marketing

You can unsubscribe from marketing emails by clicking the unsubscribe link at the bottom of the email you receive from Viasat or its marketing partner. You also can use our Privacy Rights Request Form 指示我们把你从我们的营销活动中除名.

Account management

If you have set up an online account for Services that is accessible through one of our Websites or Apps you can manage your account settings by logging into your account.

For management of online accounts you have set up in connection with the Services, you can manage settings from within your account.

Accepting or rejecting Cookies

You can change cookie settings (including to decline non-essential cookies) by visiting our Cookie Notice or the Do Not Sell or Share my Personal Information page available on the Viasat Websites or Services you are using (where applicable based on local laws). You can also adjust your browser settings more generally and modify local device settings to accept or reject cookies. For more information on how to do this, please see our Cookie Notice available on the applicable Website or Service.  



Personal Data About Children

Viasat网站和服务不供儿童使用. We do not intentionally collect children's data.

The Viasat Websites and Services are not directed to children under 13 years old (or older, 如果适用的法律规定了不同的保护), 我们不会故意收集儿童的个人数据. If you become aware that we have inadvertently collected personal data from a child, please notify us as soon as possible by contacting us using the contact details provided under the “How to Contact Us” heading below.




Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing business, technical or legal developments. When we update our Privacy Notice, we take appropriate measures to inform you and provide you with appropriate choice, 与我们所做的改变的意义一致, 并遵守适用的数据保护法律.

 

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.  




How to Contact Us

If you have any questions or concerns about our use of your personal information, please contact us using the following details:

 

Viasat, Inc.

Attn:  Viasat Privacy Office (Legal Dept.)

901 K Street, NW, Suite 400

Washington, DC 20001

Email: privacy@i-jogja.com

 

 



Privacy Notice PDF and History

 
  • Summary of recent notice updates:

 

Date of Update Summary of Changes                           
2/14/2023 隐私政策可在viasat修改后的隐私中心页面上查阅.com/privacy.